Frequently Asked Questions
Does Playforce have a physical retail store?
Nope! Playforce is an e-commerce store and doesn't have a physical retail store.
Can I shop without creating a Playforce Account?
Yes. You can simply checkout as a guest. However, you will require a valid email address and contact number so that we can send you the details for your purchase.
What payment methods are available on Playforce online store?
We accept Visa, Mastercard, Amex, PayNow, and Bank Transfer (fast). For PayNow or Bank Transfer (Fast), please contact 9115-1460 (Playforce) to place your order.
When is payment processed for my order?
Payment is processed during the checkout process when you pay for your order. The order number on the confirmation page indicates that the payment has been successfully processed.
How do I place the order?
Select item > Check your item(s) > Click checkout to proceed with payment.
Has my order been successful?
All successful order transactions should receive an order confirmation email. If you have not received your order confirmation email, please check your junk email or spam folder. Alternatively, log in to your Play account to check your order summary.
What should I do if I'm facing difficulty placing an order?
If you face any technical difficulties, please call or WhatsApp 9115-1460 (Playforce). Our helpline is available from 11 am - 6 pm daily.
Can I add more items to an existing order?
Unfortunately, you cannot add extra items to an order once the order is processed. Please proceed with placing a second order.
Can I amend or cancel the order?
Unfortunately, you cannot amend or cancel your orders once the order is processed.
Can I view the items before purchasing?
Yes! Although we don't have a physical store, you can contact us to arrange a meet-up to view the item. The meet-up location is at The Seletar Mall (797653).
Are the photos in the listing real?
Yes! The photos are taken directly from the product.
Are items' prices fixed?
Yes! Fixed price.
Can I request more photos?
It depends on whether the product is still with us. After listing the item, the product is moved to the storage for safe keep and only retrieved after receiving a sale order. You can request more photos after placing the order.
Are all the products pre-owned?
Nope! We sell both brand new and pre-owned products. Look for "New" in the listing title for brand new products. EG. MacBook Pro 2020 (13-inch, 128GB)(New)
How long does it take to receive the items upon placing the order?
Most delivery will be on the same day if the order is placed before 3.00 pm. The latest will be the following day. Excluding Public Holidays, Eves of Public Holidays, and any special occasions or company retreats.
Can I schedule a delivery time and date?
Yes! We will contact you once we receive your order to arrange the delivery details with you. Alternatively, you can also contact us at 9115-1460 via SMS or WhatsApp with your order number to arrange the delivery details.
How will I know if the delivery will be arriving today?
We will text you via SMS to inform you that the delivery will be arriving on the day of delivery.
Can I track the status of the delivery?
Yes, you can contact us at 9115-1460 (Playforce) via SMS or WhatsApp to find out the delivery status.
Where can I have the items delivered?
The delivery address must be located within mainland Singapore. Exclusion areas include Pulau Ubin, Sentosa, Jurong Island, military camps, prisons, Alps Avenue, Changi Cargo Complex, ferry terminals, Airport Link, Tuas View Extension, etc. This also includes any places that require a security pass or clearance.
CANCELLATIONS & RETURNS
Can I return the product?
Orders are returnable if they are incorrect. An 'incorrect' item means the item delivered was not what you ordered. EG., The model or color is different from what is indicated on the order confirmation. Please refer to our Returns & Repairs Policy for complete details.
What is the return process?
If the return meets all the requirements, please have the item and invoice ready, and we will contact you to arrange the meet-up to have the item returned at The Seletar Mall (797653).
Can I return it if the product is damaged during delivery?
Before accepting the item from the courier, please carefully inspect the item for damages before acknowledging and signing off. If you notice that your item is damaged, you may refuse to accept the delivery. Please get in touch with us immediately at 9115-1460 (Playforce) if such a situation arises.
Can I return for cosmetic/exterior flaws?
Cosmetic flaws are not eligible for returns for pre-owned products as our policy does not cover cosmetic imperfections such as scratches or dents. You may request more photos upon placing the order and have the option to cancel the order before the order is processed and sent. Once the item has been sent, the cancel option will no longer be available.